How to Resolve unknown error 0x80040600 and 0x80004005 in Microsoft Outlook 2013

If you are MS Outlook 2013 email client user then you would have come across many error issues while working with it. Sometimes it might have abruptly terminated or have generated critical error messages. Amongst those error messages, the common error codes that are generally encountered are 0x800406000 and 0x80004005.


 Error code: 0x80004005

Generally, this error code is encountered when a new email message is arrived in the MS Outlook 2013 Inbox. The following error message pops up:

Sending and receiving reported error “0x80004005”: The operation failed.

The reason of such pop up error could be probably that you are using the Norton AntiVirus with script blocking feature enabled. However, in this case you can disable the Script blocking feature in your Norton Antivirus. Or you can disable the new email notifications in MS Outlook 2013 by going through the following steps:

  1. Open Outlook 2013, Click Tools menu and then select Options. Click Preferences tab.
  2. Click E-mail options and then clear the check-box Display a notification message when new mail arrives.
  3. Click OK.

Alternatively, you can also visit the Symantec website directly to resolve the error.

Error code: 0x80040600

It is seen that this error code is usually encountered when users try to send, delete, receive or read the emails in MS Outlook 2013. If, however, you doubt that the problems being caused are due to the error code 0x800406000 then try deleting a message and if Outlook displays the following error:
“The error is being caused by an unknown error which is affecting the messaging interface’

then surely it is due to error code 0x80040600.

This error happens to occur when the personal folders (commonly referred as PST) of Outlook 2013 are corrupt or damaged which includes emails, notes, contacts, calendar, etc. And when the PST file of Outlook is corrupt or inaccessible, Outlook could not process the emails easily and generates an unknown error message with error code- 0x80040600.

Therefore, the common solution that is referred for getting rid of this error message is repair of the PST file. For this purpose, the most common solution that is adapted is making use of Inbox Repair Tool (or Scanpst.exe)

In order to find the Scanpst.exe file in your system, follow the steps below:

  1. Click Start -> Search -> Files
  2. Enter Scanpst.exe manually and then click Search Now

As soon as you locate it, open it and provide the corrupt PST file’s location for recovery process. The inbox repair tool scans the corrupt file for errors and generates a report. After recovering the file, the tool creates a new recovered PST file without affecting the original corrupted PST file.

However, a fore mentioned are the basic methods for resolving the error codes 0x80040600 and 0x80004005. But if the extent of corruption or damage caused to the data items of the file is severe then these solutions does not work out. To resolve the problem, a commercial tool like Kernel for OST to PST can be used. It repairs the corrupt OST and PST accurately and keeps the original data of the file intact. Users can also try a free evaluation version of the product and if it works for you then go for purchasing the full licensed version of OST to PST software.

Leave a comment


  1. Carter Dirk

     /  August 22, 2013

    Very nice tool to Resolve unknown error 0×80040600 and 0×80004005 in Microsoft Outlook 2013. You can also try Kernel for outlook PST repair tool to repair and resolved every type of error from window MS outlook.

  2. Johne32

     /  December 1, 2014

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  3. Johng877

     /  December 1, 2014

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